Counter Guide
Billing, plans, and refunds
Refillops billing is straightforward — monthly or annual plans, per pharmacy location. This guide explains how to change, cancel, or refund.
When to use this
- You are choosing a plan for a new account.
- You want to add or remove a location.
- You need to cancel or request a refund.
Step by step
- 1
View and compare plans
See the current plans and inclusions on the pricing page. Each plan is priced per pharmacy location with a flat workspace fee.
- 2
Change plans
From Settings → Billing, choose a different plan. Upgrades take effect immediately and are prorated. Downgrades take effect at the next billing cycle so you do not lose paid-for capacity.
- 3
Cancel a subscription
From Settings → Billing → Cancel, choose end-of-cycle cancellation. Your team keeps access until the end of the paid period. Data retention follows the policy on the privacy page.
- 4
Request a refund
Refund eligibility and timelines are described in the return and refund policy. Send refund requests from Settings → Billing or by email to the billing contact below.
- 5
Billing contact
Use Settings → Billing → Contact to set the email that receives invoices and dunning notices. This is also where your finance team should be CCed.
Common mistakes
- Cancelling expecting an instant refund — review the refund policy first.
- Forgetting to update the billing email when finance staff change.
- Letting a card expire and missing the dunning emails because they went to the wrong inbox.
Still need help?
Contact Refillops support and we’ll get back to you.