Return & Refund Policy

You can cancel a paid subscription to Refillops at any time from your account settings. Cancellation takes effect at the end of the current billing period — your team keeps access until then, and no further charges are made. You can also email support@refillops.co and we will cancel it for you.

If you are not happy with Refillops, contact support@refillops.co within 30 days of your first paid invoice and we will issue a full refund for that invoice. After that window, fees are non-refundable except as required by law or as set out in this policy.

If you believe you were charged in error — for example, charged after cancellation, charged the wrong amount, or charged for a plan you didn't sign up for — contact support@refillops.co within 60 days of the invoice date. We will investigate and, if we agree the charge was an error, refund the affected amount.

New accounts may include a guided 14-day pilot with onboarding. No charges are made during the pilot. At the end of the pilot, your workspace can start a paid subscription; if you do not start one, paid features are simply disabled and your data is retained according to our Privacy Policy.

You can upgrade or downgrade your plan from account settings. Upgrades take effect immediately and are pro-rated for the rest of the current period. Downgrades take effect at the next renewal. If your team grows past the location count for your plan — see pricing — we will reach out about moving you to the right tier, with pro-ration. We will not introduce surprise mid-cycle fees.

Standard patient update drafts and prescriber message drafts are included in your plan. If we ever introduce a metered add-on (for example, very high SMS volume), it will be off by default, clearly priced, and turned on only after a workspace admin opts in. We do not bill you for usage you didn't agree to.

Subscriptions renew automatically at the start of each billing period at the then-current price for your plan, unless you cancel before renewal. We send a renewal notice to workspace admins before each renewal so there are no surprises. To stop renewal, cancel from settings or email support@refillops.co.

The Multi-location plan and other custom agreements may include negotiated terms for cancellation, refunds, term length, and payment. If those terms differ from this policy, the signed agreement controls.

Email support@refillops.co from the email address on your account with the following:

• Your workspace or organization name
• The invoice number or date of the charge
• A short note about what you'd like refunded and why

We aim to reply within one business day. Approved refunds are returned to the original payment method and usually appear within 5–10 business days depending on your bank or card issuer.

For billing, refunds, and account questions, email support@refillops.co. For the underlying terms that govern your subscription, see our Terms of Service. Pricing details are on the pricing page.