RefillopsCounterFlow UI
Built for busy pharmacies

Clear the blocked.
Keep the counter moving.

CounterFlow UI turns blocked prescriptions into a clear, trackable workflow so pharmacy teams can see the blocker, owner, next action, and patient-update status in one place.

Book a demo See how it worksRead the playbooks →
For teams like
  • Independent pharmacies
  • Specialty pharmacy teams
  • High-volume refill desks
  • Long-term care pharmacies
CounterFlow
Live

Blocked Queue

4 need attention
  • NO REFILLS
    Rx8192476J. D.
    No refills remaining
    New Rx needed
    25m
    In queue
  • CLAIM ISSUE
    Rx8192461M. S.
    Claim rejected — plan limit
    Patient update due
    41m
    In queue
  • PA REQUIRED
    Rx8192483R. T.
    Prior authorization
    Awaiting prescriber
    1h 05m
    In queue
  • WAITING PRESCRIBER
    Rx8192459A. K.
    Refill request sent
    Follow-up scheduled
    2h 12m
    In queue
  • READY FOR PICKUP
    Rx8192442T. H.
    Ready for pickup
    Will-call notified
    15m
    Ready
5 of 12 shown
01The workflow

Every blocker gets an owner —
and a clear next action.

A guided workflow your team can run on the busiest day. From the first rejection or refill request to the patient picking up at the counter.

  1. 1
    Step 1
    Identify

    Capture every blocked prescription in one clear queue.

  2. 2
    Step 2
    Route

    Assign the right owner with full context attached.

  3. 3
    Step 3
    Resolve

    Act with templates, tracking, and guided next steps.

  4. 4
    Step 4
    Follow up

    Track prescriber, payer, and patient communication.

  5. 5
    Step 5
    Clear

    Move the prescription forward — and help the next patient.

Verified pharmacy rollout

42 locations moved blocked prescriptions into one queue.

Veridian Health Solutions rolled out Refillops across 42 Mid-Atlantic and Ohio Valley pharmacy locations after an April 2025 partner pilot. During the October 2025 to February 2026 operating window, the team processed 18,432 blocked-prescription tickets and reduced average ticket handling time from 48 minutes to 12 minutes.

“Refillops stopped the friction between our backend billing and our front desk technicians.”

blocked-prescription tickets reviewed
18,432blocked-prescription tickets reviewed
average ticket handling time
48 → 12 minaverage ticket handling time
daily technician dashboard adoption
94%daily technician dashboard adoption

Measured from Veridian operating data, October 1, 2025 to February 15, 2026.

02Why teams choose Refillops

Concrete wins your counter will feel this week.

Speed

Reduce blocked time

Standardize how your team captures and resolves blockers so refills don’t age behind the counter.

Patients

Keep patients informed

Consistent status language and two-way messages so the will-call window stays calm.

Team

Protect your team’s time

Guided workflows, routing, and review-ready drafts so techs spend time on the patient, not the screen.

03Common workflow scenarios

The blockers your counter sees every day.

These are common workflows, not customer stories. Each one becomes an ownable row in the queue with a next action.

See all use cases →
  • Claim rejection slip with payer reject code and next action
    Claim issueScenario

    Rejected claim needs follow-up

    Owner
    Claims tech
    Next
    Triage rejection reason, draft patient update

    Stops the rejection from re-aging on the shelf.

  • Prior authorization timeline from request to approval
    PA requiredScenario

    PA waiting on prescriber

    Owner
    PA coordinator
    Next
    Send prescriber-ready message with context

    Keeps the PA moving on a tracked cadence.

  • Patient update on phone — pickup, prescriber wait, prior auth status
    Info gapScenario

    Patient info missing

    Owner
    Counter staff
    Next
    Request missing detail with one tap

    Re-bills the moment the patient replies.

  • Inventory shelf tag showing a backordered medication
    InventoryScenario

    Inventory delay likely

    Owner
    Inventory lead
    Next
    Flag at-risk row, offer clear ETA

    Avoids a walk-in surprise at pickup.

  • Pharmacy counter queue tray with prescription labels
    No refillsScenario

    No refills remaining

    Owner
    Refill tech
    Next
    Auto-draft refill request, log touch

    Patient hears expected timing the same day.

04Simple, transparent pricing

One workflow. Sized to your team.

See full pricing →Return & refund policy
Plan · essentialsUp to 2 locations
Essentials
$149per month

For growing single-location pharmacies

Includes
  • Pharmacy Brief
  • Blocked Queue
  • Rejected Claim Desk
  • Prior Auth Tracker
  • Patient update drafts
Start with Essentials
Plan · proUp to 5 locations
Pro
$299per month

For high-volume pharmacy teams

Includes
  • Everything in Essentials
  • Refill Triage
  • Prescriber Message Queue
  • Inventory Watch
  • Alternative Path workflow
Book a Pro demo
Plan · multi-locationUnlimited or custom locations
Multi-location
Customtailored to your group

For multi-location pharmacy groups and specialty teams

Includes
  • Everything in Pro
  • Advanced permissions
  • Payer & prescriber trend views
  • Audit logs
  • Integration planning
Talk to sales

All plans include onboarding, training, and live support. No setup fees. Return & refund policy.

05Counter Notes

Playbooks written for the counter.

Browse all resources →
People stay in control

Refillops organizes workflows.
Pharmacy teams stay in control.

Suggestions are review-ready, not auto-sent. Anything that goes to a patient, prescriber, or payer is approved by a person on your team.

No compliance, certification, or therapy claims.

Boundary labels you’ll see in the product
  • Draft only
  • Pharmacist review needed
  • Workflow suggestion only
  • Not a coverage decision
  • Not a therapy recommendation
Clear the blocked. Keep the counter moving.

Give every blocked prescription
a next action.

Book a demo See pricing