Refillops Help Center
Guides for organizing blocked prescriptions, rejected claims, prior auth follow-ups, patient updates, and inventory delays.
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- Getting started
Set up your organization, location, team, and your first blocked-queue issue.
- Blocked Queue
Triage, assign, and resolve blocked prescriptions without losing context.
- Rejected Claims
Capture rejection text, classify it, and move it toward the next safe action.
- Prior Auths
Track PA status, prescriber follow-up, and payer pending without spreadsheet juggling.
- Patient Updates
Draft plain-language updates the patient can act on. Pharmacy team always reviews before sending.
- Inventory Watch
Flag low stock and back-orders that will block refills before patients notice.
- Team & roles
Who can do what — Owner, Admin, Pharmacist, Technician, Billing, Viewer.
- Billing
Plans, plan changes, cancellations, refunds, and where to send billing questions.
- Privacy & security
How Refillops handles patient-identifying data, AI review boundaries, and security contacts.
Popular guides
- Blocked Queue
Working the Blocked Queue
Triage, assign, and resolve blocked prescriptions without losing context.
- Rejected Claims
Working a rejected claim
Capture rejection text, classify it, and move it toward the next safe action.
- Prior Auths
Tracking prior authorizations
Track PA status, prescriber follow-up, and payer pending without spreadsheet juggling.
- Patient Updates
Drafting patient updates
Draft plain-language updates the patient can act on. Pharmacy team always reviews before sending.
Contact support
Send a question with your organization name and the workflow you’re working in.
Legal & privacy
Read how Refillops handles patient information and account data.
Inside the app
In-app help cards
Context-aware help on every workspace screen — what’s safe, what needs review, and the right guide.
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